Service Engineer

Purpose and key accountability of the position

·        Installation and commissioning of new equipment and solutions delivered to customers

·        Installation supervision of our technology

·        Providing operator and maintenance training to customers

·        Delivery maintenance and repair services one equipment and provide upgrades and troubleshooting

·        Provide and develop expertise in our equipment and solutions

·        Independent execution of tasks and duties within service, defined by superior

·        Follow all work safety instructions, laws, and regulations, and promote safety culture by example

·        Provide high-quality customer and technical support

·        Follow given timelines, instructions, and budgets, while prioritizing your work tasks

·        Identify improvement opportunities and development ideas and record them in company’s initiative system

·        Identify repair and maintenance needs at customer sites, and provide sales leads to spare part and service teams

·        Work closely with customer organizations, subcontractors, and internal departments

·        Maintain and develop own know-how, expertise, and working processes to improve quality of work

·        Documentation and reporting of findings from customer calls and visits

·        Creating service quotations to customers

·        Communication with customers related to assignments, the progress of work, travel, arrangements, preparations, etc., and participation in worksite meetings

·        Inspection of goods delivered to the sit prior to installations, communication to customer/internal project manager about possible deficiencies

Position Requirements

·        Bachelor’s degree or similar technical education

·        5 years of working experience in similar roles

·        Experience in working in multicultural environment

·        Knowledge of precast industry is a major advantage, basics of concrete technology

·        Willingness to travel as needed

·        Solid technical knowledge

·        Software tools: MS Office, TwinCat, L7. Aton,Vineyard, Orchidea, etc.

·        Fluent English skills, fluency in multiple languages is a plus

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