Bilingual Customer Service Rep (Spanish) gea

RESPONSIBILITIES AND JOB ACTIVITIES:

1. Answer incoming phone lines courteously and efficiently.

2. Support customers in LATAM region, and other regions as required.

3. Learn and maintain product knowledge.

4. Process customer orders through an order entry system, per company standards. Become knowledgeable of product information including checking order status, verify product availability, pricing, applicable discounts, special private label orders.

5. Process literature and sample requests as per protocol.

6. Assist with special projects as necessary.

7. Perform daily opening and/or closing office duties.

8. Operate office equipment such as postage meter & scale, laminator, binder, and copier.

9. Create and maintain electronic files regarding customer communications.

10. Greet job applicants, vendors and other visitors as back-up to the Front Desk Support position.

11. Maintain a neat, orderly and clean department and work environment.

12. Be familiar with and follow safety rules and emergency procedures.

13. May provide backup to domestic service teams.

14. Perform various duties and overtime as required.

JOB SPECIFICATIONS

EDUCATION High School diploma or equivalent is required.

EXPERIENCE Minimum three years’ office experience required, including phone and Microsoft Office Products.

KNOWLEDGE, SKILLS & ABILITIES The ability to work with limited supervision is required. Professional, hard-working team player who is accurate, detail orientated and has problem solving skills. Self-motivated individual with effective written and verbal communication skills. Organized and dependable and must be able to work with all types of personalities and situations with the utmost professionalism and diplomacy. Bilingual in Spanish required.

EQUIPMENT OPERATED Standard office equipment such as a computer, copier, laminator

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