Contract IT Support Specialist ajc

Essential Functions:

• Support Network Computing Environment:

 Applications used within the office: O365, Adobe Acrobat, Adobe Creative Design Suite, Teams, SharePoint, OneDrive, RingCentral, Epicor

 Operating systems Windows Server 2019 Standard, Windows 11

 Hardware including: Dell Desktop and Laptops, Microsoft Surface Pro, iPhone, Android phones, HID Proxy Card Keyless Entry.

 Server Applications used in the office: Windows Server 2016 & 2019 (Active Directory for user provisioning)

 Fanuc Robotics Roboguide

 AutoDesk Factory Design Suite Premium, Autodesk Product Design Suite Premium, AutoCAD Electrical, Solidworks.

• Work closely with Outsource agency to support network health.

• Documentation and maintenance of all hardware, licensing, passwords, and other critical information with respect to department requirements and all server hardware.

• Software Updates - establish and maintain updates on all applications used in the environment on a regular (preferred weekly) basis.

• Maintain continuing technical education to ensure most recent up-to-date technology

• Continual security assurance for the Company as well as maintain established individual PC secure sites and directions.

• Work with IT Manager and Human Resources directly to ensure Federal privacy regulations and Corporate Compliance Policies are maintained.

• Work with local department managers to ensure proper communication is made should installation and/or up-grade changes need to occur.

• Support / reinforce usage of Help Desk Ticketing system.

• End user phone and on-site support.

• Provide continual security, operational and software suggestions to increase proficiency and effectiveness for all departments.

• All other duties as assigned.

Qualifications:

‍To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 Year Associates Degree or 1-2 years IT related work experience.

• Strong written and verbal communication skills.

• Must be highly organized to be able to manage multiple priorities on deadline under minimal supervision.

• Strong troubleshooting and problem-solving skills.

• Experience in supporting servers in a network environment.

• Good knowledge base of:

• Windows 11

• Hardware/software installations, as well as general configuration issues. (HP, Dell)

• 2012 Active Directory

• Microsoft System Center

• Microsoft Entra (Azure)

• Mobile device communications/management

• CompTIA A+, Network+, Security+ certification preferred but not required.

• Available for after- hours on-call support and weekend migration and maintenance projects.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

• The employee must be able to operate specific equipment or tools; type required speed; and work with specific computer software.

• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

‍The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

• Business casual attire required.