Field Service Tech ajc

We're in search of Field Technicians who possess a solid background in electrical, mechanical, and hydraulic expertise, coupled with a genuine passion for customer satisfaction and a love for travel.  Expect substantial travel, accounting for at least 80% of your time. While most of the travel is during weekdays, you'll enjoy weekends at home. If this resonates with you, seize the opportunity to join our team.

They get paid while they are traveling.

Monday and Friday are travel days.

80% Travel

They get to keep any points earned for travel (and get to use a company card)

Needs to be really strong on the electrical side

Company provides all tools

Needs strong knowledge of PLCs

ESOP (Employee owned) SPECTACULAR Benefits

7% Annual Bonus paid out every year since 1977 with exception of 1 year (very reliable)

Job Description:

The Field Service Technician is responsible for overseeing the installation, start-up, service, and repair of vertical reciprocating conveyor (VRC) equipment. This role requires strong technical skills in electrical, mechanical, and hydraulic systems, along with excellent customer service abilities. The technician will travel extensively to customer sites, providing both on-site and phone support, ensuring compliance with company policies and customer requirements while maintaining strong customer relationships.

Responsibilities:

• Travel to customer locations to oversee and assist with installation, start-up, and service processes of VRC equipment.

• Provide phone support to customers for installation, start-up, troubleshooting, repair, and operation of VRC equipment.

• Communicate installation and service information clearly and professionally to ensure compliance with company procedures.

• Ensure all safety rules are followed during installation and service processes.

• Perform post-project analysis and provide feedback to relevant departments regarding equipment performance and customer concerns.

• Follow company procedures to ensure consistency and organization in service processes.

• Alert Product Support Manager of any concerns and assist in resolution as directed.

• Perform customer follow-up to monitor project satisfaction and ensure customer satisfaction.

Qualifications

Education equivalent to an Associate Degree in Electronic, Hydraulic, or Mechanical Technology or a related discipline

At least 5 years of work experience in a Field Service Technician role, preferably in heavy equipment or material handling

Ability to travel 70-80% of work time

Valid driver license in good standing

Excellent customer service skills for in-person and telephonic interactions

Ability to exercise diplomacy and tact in communications

Excellent problem-solving skills and ability to implement practical solutions

Strong communication skills to relay information professionally to all levels of management and customers

Ability to read manuals, engineering drawings, and schematics

Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

3+ years of experience in Allen-Bradley Micrologix installation and troubleshooting

Ability to learn and develop proficiency in M2K ERP software

Strong time management and organizational skills with attention to detail

Self-motivated and able to work independently and as part of a team

Ability to handle multiple priorities and work under pressure

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