Inside Sales/Sales Rep jml

Responsibilities and Duties:

• Answer incoming sales calls

• Promptly respond to telephone calls and e-mail inquiries from customers and Outside Sales

• Work with customers who come into the office for assistance

• Generate sales quotes and sales orders in ERP system with accurate pricing and materials

• Support Outside Sales Representatives with order entry and writing quotes

• Communicate orders and delivery status to Operations Manager

• Manage day-to-day relationships with customers, outside sales, and office staff

• Audit & approve sales orders for billing

• Reman (Work Order) Entry

• Verify inventory on hand for customer requests or a Reman to be processed

• Provide customer support, such as helping customers with pricing issues, delays in delivery, or complaints

• On occasion travel to other company sites to check inventory or assist customers

• Maintain clean and hospitable work area and perform kitchen duties as needed

• Perform other related duties as assigned

Qualifications and Experience:

• Ability to read, write and speak English

• Work well in a team environment

• Ability to successfully interact with all organizational levels and the public

• Computer Proficient – working knowledge of Microsoft Office including Excel, Word, Outlook, and other

software for business applications

• Valid driver license with clean driving record

• Provide excellent customer service

• Wood Products background preferred

• Prior Sales or Customer Service experience preferred

• High School Diploma or equivalent

Physical Requirements:

• Standing, sitting, driving, typing, bending, and lifting to 25 pounds

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